has your team a communications gap?

 

One year I received a very concerned call from the JMEC Co-ordinator who had just received a serious complaint from our project client. As the team mentor I was asked if I was aware of the issue and if not, could I check into it promptly!

Over the preceding weekend some of the team members had visited the project client’s location where interviews had been arranged with a small selection of the client’s own customers. This was part of a market survey the team was carrying out to get an understanding of how the project client was perceived in the marketplace. The problem was that one of the client’s customers who had agreed to cooperate in the survey felt